Return&Refund

Cancellation Policy

Thank you for choosing VOLTRX. We value your satisfaction and want to ensure a great experience with our products. Before making a purchase from VOLTRX, you may read and agree to the terms outlined below, in conjunction with VOLTRX’s Privacy Policy and Terms of Use.

At voltrx.com, we value our customers and aim to provide the top service. Please read our Order Cancellation Policy carefully to understand the terms and conditions associated with canceling an order.

Eligibility for Order Cancellation

Customers are eligible to request an order cancellation under the following condition:

Cancellation Window: Orders can be canceled within 24 hours from the time of purchase before shipment made. Once the orders completed processing and shipped, cancellation requests will not be accepted.

How to Request an Order Cancellation

To request an order cancellation, please follow these steps:

Contact Customer Support:

Reach out to VOLTRX Customer Support team through the provided contact information from our official website. Please provide your order number with a brief reason for the cancellation request.

Refund Process

Refund Method-If your order is eligible for cancellation and the request is approved, the refund will be processed through your original payment method when you put the order and made the payment then

Processing Time: Please allow up to 1-3 business days for the refund to be processed and reflect in your account.

Non-Eligibility Order Cancellation

Orders cannot be canceled under the following circumstances:

Orders Already Shipped: If your order has already been shipped, it is no longer eligible for cancellation. Please refer to our Returns and Exchange Policy for further information.

Customized or Personalized Products: Products that have been customized or personalized are not eligible for cancellation.

Changes to this Policy

Voltrx.com reserves the right to update or modify this Order Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Order Cancellation Policy, please feel free to contact through email: [email protected]

Thank you for choosing Voltrx.com.

Return

Quality Assurance:

Before shipping, all products undergo rigorous quality checks to ensure they are free from defects. If, however, you receive a product with any quality issues due to transportation mishandling, please promptly inform us via email.

Return Time Window:

Our return policy lasts for 30 days. If 30 days have passed since your purchase, we would unable accepeted a refund or exchange.

Quality-related Returns:

Within 30 business days of receiving the goods, if any quality problems are identified, we offer complimentary return and exchange services. However, if the product is without any quality issue and you wish to proceed with a refund, you’ll be responsible for return shipping costs.

Refund Process:

To request a refund, please email our customer service at [email protected], providing detailed reasons for the refund. In the case of quality problems, please attach images or videos of the product issue. Our customer service team will address your concern within 48 hours.

Quality-Related Issue:

If verified, we will either replace the product or refund the full amount.

Replacement: New product dispatched within 3 days normally under the original shipping address

Refund: Processed within 3 days, may take 5-10 days to deposit into your account.

Transportation Abnormalities:

If goods are lost or returned during transportation, contact our customer service for investigation. If untraceable, you’ll need to file a complaint with the courier company and share the complaint record number with us.

Replacement: New product dispatched within 3 business days, using the same express delivery method.

Refund: Processed within 3 business days, may take 5-10 days to reflect in your account.

No Quality or Transportation Issues:

If you wish to return a product without quality or transportation problems, return shipping costs will be borne by you. Please contact our customer service for the return address.

Upon receiving and verifying the product’s condition, we will process the refund within 3 business days. It may take 5-10 business days to reflect in your account.

Non-Returnable Cases:

Products damaged due to improper use, incomplete original packaging, malicious rejection, or received beyond 30 business days are not eligible for return.

Incorrect Product or Changed Mind:

We do not provide return fees for situations where the customer ordered the wrong product, the product is unsuitable, or the customer changes their mind.

Additional Notes:

This policy may not cover all situations. If your circumstance falls outside these terms or if you have questions, please contact our customer service. We’re committed to assisting you to the best of our ability.

Contact Information:

Business Address: 8508 Rex Rd, Pico Rivera, CA 90660 USA Email us at [email protected]

For Warranty :Click Here

Refund & Warranty Policy

Thank you for choosing VOLTRX. We’re committed to providing you with top-quality products and exceptional service. Please review our policy below for information regarding refunds and warranties.

Refund Policy:

We understand that situations may arise where a refund is necessary. Here are the scenarios in which we accept refund requests:

Quality Related Issues:

If the product you receive is faulty or encounters damage during delivery, rendering it unusable, we will gladly issue a full refund.

Special Cases: In certain situations, after a careful evaluation of your specific circumstances, we may accept a return with a 10% handling fee.

Notice:

The refund will be processed within 1 working day after the agreement is reached. The funds will be returned to the original payment method used when placing the order. It may take 2-5 working days to complete the processing by the banks or payment gate then. Feel free to contact us if any questions or assistant needs. E-mail at [email protected]

Non-Acceptable Refunds:

We do not accept refund requests in the following situations:

Self-Ordered Mistake:

If you’ve ordered the wrong item or find it’s not what you intended to purchase (non-quality issue), refunds will not be processed.

Self-Damaged Items:

If the item has been damaged due to your actions, we’re unable to offer a refund. However, you may return it for repair.

Before Requesting a Refund:

Please contact our customer service team to communicate your issue and specify the action you’d like us to take.

Warranty Policy:

We offer a 12 months/1 Year Warranty, calculated from the date of your order, providing you with peace of mind for an extended period.

Prior to shipping, all products undergo extensive quality checks. Our QC team verifies hardware and software functionality, appearance, packaging, accessories, and adapter plug standards.

Warranty Application Process:

Contact Customer Service: Reach out to our customer service team at [email protected], specifying the nature of the issue and providing your order details.

or Just click below to submit at Warranty Policy. Describe the Issue: In your email, please include a detailed description of the problem you’re experiencing, along with any relevant images or videos to help us assess the situation.

Verification and Evaluation: Our customer service team will review your case and verify whether the issue falls within the scope of our warranty policy.

Warranty Approval: If your issue is confirmed to be covered by the warranty, we will provide further instructions on how to proceed.