Return & Refund
Return, Refund & Warranty Policy
At VOLTRX, customer satisfaction is our top priority. We stand behind the quality of every product we make and are committed to providing a transparent, fair, and hassle-free after-sales experience.
30-Day Return Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be in its original condition and show no signs of misuse or intentional damage.
- Include all original accessories, manuals, and packaging.
- Be accompanied by proof of purchase (order confirmation or receipt).
To initiate a return, please contact our Customer Support team at:
Email: support@voltrx.com
Once your return request has been approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.
Return Address
VOLTRX Returns
C/O 8375 Sultana Avenue, Unit 2
Fontana, CA 92335
United States
1-Year Quality Warranty
We believe trust is earned through quality.
Every VOLTRX product is backed by a 1-Year Limited Warranty covering manufacturing defects and product quality issues under normal use.
If your product develops a quality-related issue within one year from the date of delivery, we will, at our discretion:
- Replace your product with a brand-new unit, or
- Issue a full or partial refund, where appropriate.
This warranty covers defects in materials and workmanship under normal use.
It does not cover damage resulting from:
- Misuse or abuse
- Accidental damage
- Unauthorized repairs or modifications
- Improper maintenance
- Normal wear and tear
For more than seven years, we have honored this commitment by replacing or refunding products affected by genuine quality issues.
Damaged, Defective-on-Arrival, or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts or accessories
please contact us within 7 days of delivery at support@voltrx.com.
To help us resolve your issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
We will evaluate your claim and provide an appropriate solution as quickly as possible.
Return Shipping Costs
Quality-Related Returns
If your return is due to a verified product defect, shipping damage, or an error on our part, VOLTRX will cover the return shipping costs whenever applicable.
Non-Quality-Related Returns
If you change your mind, order the wrong product, or no longer need the item, you are responsible for the return shipping costs unless otherwise required by applicable law.
Original shipping charges (if any) are non-refundable.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Products damaged through misuse, abuse, accidents, or unauthorized modifications
- Products returned without essential accessories or original packaging when required for resale
Exchanges
We currently do not offer direct product exchanges.
If you would like a different model or color, simply return your eligible product for a refund and place a new order.
European Union Customers
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.
Returned products must be:
- Unused
- In their original condition
- Returned with all original accessories and packaging
- Accompanied by proof of purchase
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions about returns, refunds, or warranty claims, we're here to help.
VOLTRX Customer Support
Email: support@voltrx.com
Website: https://www.voltrx.com