Refund Policy

RETURN & REFUND POLICY

Thanks for shopping at VOLTRX . We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the VOLTRX Online Store.

As with any shopping experience, there are terms and conditions that apply to transactions at an VOLTRX Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an VOLTRX Store, you agree to the terms set forth below along with VOLTRX ’s Privacy Policy and Terms of Use.

Within 30 business days of the receipt of the goods, if the goods exist For any quality problems, we provide you with free return and exchange services. If there is no quality problem with the product, but you have unilaterally changed your attention to request a refund, in which case we need you to bear the freight for the return.

If you want to apply for a refund, please send an email to contact our customer service, our customer service email is: support@voltrx.com. Please describe in detail the reason for the refund in the email. If the product has quality problems, please present the product problems in the form of pictures or videos. Our customer service staff will deal with it as soon as possible and reply within 48 hours. For different situations, we will adopt different processing methods and processing time, please read the following terms carefully:

1. If after verification, the product you received does have quality problems, we will replace it for you for free or refund it.

a. If you choose to replace the new product, we will send you the new product within 3 days and use the same express delivery method as when you purchased it.
b. If you choose to refund, we will return the money to the account you paid for within 3 days. The refund will take approximately 5-10 days to arrive. Please check your account. If no refund is received within this period, please contact our customer service.

2. If your goods are abnormal during transportation. For example, the goods are returned or lost. In this case, please contact our customer service, we will help you investigate. If the goods cannot be traced, we need you to file a complaint with the courier company and send the complaint record number to us by email. After we receive your complaint record number, we will resend new products for you or refund you for free.

a. If you choose to replace the new product, we will send you the new product within 3 business days and use the same express delivery method as when you purchased it.
b. If you choose to refund, we will return the money to the account you paid for within 3 business days. The refund will take approximately business 5-10 days to arrive. Please check your account. If no refund is received within this period, please contact our customer service.

3. If your product does not have quality problems and transportation problems. Because you no longer like or unilaterally need this product, we do not provide free return service. If you need a refund, we need you to bear the shipping costs due to the return. In this case, please contact our customer service by email and please mail the product to the address provided by us. You must ensure that the product is not in use and that the original packaging is intact. After we receive the goods and check them correctly, we will refund you within 3 business days. The refund will take approximately 5-10 business days to arrive. Please check your account. If no refund is received within this period, please contact our customer service.

4. In the following cases, we do not provide return service:
a. The product is damaged or unusable due to improper use.
b. The product has been used and the original packaging is not complete.
c. Malicious rejection of the product, resulting in the product being returned
d. Received more than 30 business days.

5. When the customer has purchased the wrong product, the product is inappropriate, or the customer does not want the product anymore, Then we do not provide a return fee.

6. The above clauses may not fully cover all situations. If your situation is beyond the scope of the above terms, or have any questions about our terms, please contact our customer service, we will do our best to help you.

Contact Channel

Address: No.300-62 Jinlongsi Road, Dalian, Liaoning, 116000, China

Email: support@voltrx.com

Warranty / Refunds: Click Here

Refund & Warranty FAQS

In which situation we accept the return?
We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.

First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will replace a new one or return full refund.

Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.

Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.
In which situation we do not accept the return?
Please check detail before you purchase on voltrxsports.com. If you have any doubt, please check with our customer service, you can get our customers service information from our website.

First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.

Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Return for exchange item
When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What’s wrong with your item and what you want us to do for you.
Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.

Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Our products warranty
Warranty: We provide free technical support for lifetime. Before shipping out, all goods have been double verified by voltrxsports.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check, our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from voltrxsports.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products.

Refund Policy

Before shipping, we will strictly check all the products to ensure that we will ship without any quality problems. However, in some cases, due to some improper operation in the transportation process, the goods you received may have defects. If this happens, please notify us by email in a timely manner. Within 14 days of the receipt of the goods, if the goods exist For any quality problems, we provide you with free return and exchange services. If there is no quality problem with the product, but you have unilaterally changed your attention to request a refund, in which case we need you to bear the freight for the return.

1. If after verification, the product you received does have quality problems, we will replace it for you for free or refund it.

3. If your product does not have quality problems and transportation problems. Because you no longer like or unilaterally need this product, we do not provide free return service. If you need a refund, we need you to bear the shipping costs due to the return. In this case, please contact our customer service by email and please mail the product to the address provided by us. You must ensure that the product is not in use and that the original packaging is intact. After we receive the goods and check them correctly, we will refund you within 3 days.The refund will take approximately 5-10 days to arrive. Please check your account. If no refund is received within this period, please contact our customer service.

5、The above clauses may not fully cover all situations. If your situation is beyond the scope of the above terms, or have any questions about our terms, please contact our customer service, we will do our best to help you.